WICKEDWENDY’S

Refund & Returns Policy

Effective Date: 13 March 2026

Website: www.wicked-wendys.co.za

1. Overview

At WickedWendy’s, your satisfaction matters to us. We want you to love what you order. Please read this policy carefully before making a purchase, as the nature of our products means that certain items are subject to specific return restrictions for hygiene and safety reasons.

This policy is governed by the Consumer Protection Act, 68 of 2008 (CPA) of South Africa. Nothing in this policy is intended to limit your statutory rights under the CPA.

2. Hygiene & Safety Restrictions

Due to the intimate and personal nature of many of our products, we are unable to accept returns on items that have been opened, used, or removed from their original sealed packaging. This applies to all sex toys, vibrators, anal toys, cock rings, fleshlights, ticklers, nipple covers, and similar personal-use items.

This restriction exists strictly for hygiene and safety reasons and is consistent with Section 26(2)(b) of the Consumer Protection Act, which permits suppliers to refuse returns of goods that cannot be resold for health protection or hygiene reasons once unsealed.

We strongly encourage you to review all product descriptions, dimensions, and specifications carefully before purchasing.

3. Items Eligible for Return

The following items may be returned within 14 days of receipt, provided they are unused, in their original sealed packaging, and in a resaleable condition:

• Lingerie and bodystockings (unworn, tags attached, original packaging intact)
• Costumes and clothing (unworn, tags attached)
• Wigs and hair extensions (unopened, in original packaging)
• Sex games and board games (sealed, unopened)
• Bondage gear such as restraints, blindfolds, and paddles (unused, original packaging)
• Any other non-intimate accessory or product that has not been used or opened

Returns outside of 14 days will not be accepted unless the item is defective (see Section 5).

4. Items NOT Eligible for Return

The following items cannot be returned or exchanged under any circumstances, unless they arrive damaged or defective:

• All sex toys, vibrators, dildos, anal toys, prostate massagers, and similar devices once opened
• Cock rings and penis sleeves once removed from packaging
• Fleshlights and masturbators once opened
• Nipple covers, pasties, and adhesive items
• Lubricants, massage oils, and any consumable products once opened
• Any item that has been used, worn against the body, or is no longer in its original sealed condition
• Sale or clearance items marked as final sale
• Digital products or downloadable content

5. Defective, Damaged, or Incorrect Items

We take quality seriously. If your item arrives defective, damaged in transit, or is not what you ordered, you are entitled to a remedy under the Consumer Protection Act. Please contact us within 7 days of receiving your order.

5.1 What qualifies as defective?

• The item does not function as described (e.g., a vibrator that does not turn on)
• The item arrived physically broken or damaged
• You received the wrong product entirely
• The item is missing components advertised in the product listing

5.2 What we will do

Upon verification of the defect, we will offer one of the following remedies at our discretion or as required by the CPA:

• Replacement of the defective item with the same product
• Store credit to the value of the item
• Refund to your original payment method

We reserve the right to request photographic evidence of the defect before processing a remedy. We may also request that the item be returned to us (at our cost, where the CPA requires it).

6. How to Initiate a Return

To start a return or report a defective item, please follow these steps:

• Step 1: Contact us at hello@wicked-wendys.co.za within the applicable timeframe (14 days for returns; 7 days for defects).
• Step 2: Include your order number, the item(s) you wish to return, and the reason for the return. For defective items, please attach clear photographs.
• Step 3: We will respond within 2 business days with return instructions, including a return address if applicable.
• Step 4: Package your item securely in plain, discreet packaging before shipping it back to us.

Please do not send items back without first receiving authorisation from us. Unauthorised returns may not be processed.

7. Return Shipping Costs

• Change of mind / unwanted items: Return shipping is at the customer’s cost. We recommend using a tracked courier service, as we cannot be held responsible for items lost in transit.
• Defective, damaged, or incorrect items: We will cover the cost of return shipping where required by the Consumer Protection Act.

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

8. Refunds

Once we receive and inspect a returned item, we will notify you of the outcome within 3 business days. If your return is approved:

• Refunds will be processed to your original payment method within 5 to 10 business days, depending on your bank or payment provider.
• Store credit will be issued immediately upon approval.
• Replacements will be dispatched as soon as stock is confirmed available.

If your return is not approved (e.g., the item shows signs of use, is not in original packaging, or does not meet our return criteria), we will notify you and the item may be returned to you at your cost.

9. Exchanges

We do not offer direct exchanges. If you would like a different size, colour, or product, please return the eligible item (following the process in Section 6) and place a new order.

For defective items, we will arrange a replacement of the same product where possible.

10. Your Rights Under the Consumer Protection Act

As a South African consumer, you have specific rights under the Consumer Protection Act, 68 of 2008. These include the right to:

• Receive goods that are of good quality, free of defects, and fit for purpose
• Return unsafe or defective goods within 6 months of purchase for a refund, replacement, or repair
• Fair, honest, and transparent dealing from suppliers

Nothing in this policy overrides or limits your rights under the CPA. If you believe your statutory rights have not been respected, you may contact the National Consumer Commission (NCC) at www.thencc.org.za or the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hello@wicked-wendys.co.za. We will do our best to accommodate cancellations before an order is dispatched.

• If your order has not yet been processed or dispatched, we will cancel it and issue a full refund.
• If your order has already been dispatched, it cannot be cancelled. You will need to follow the returns process once you receive the item (subject to eligibility).

12. Contact Us

If you have any questions about this policy or need assistance with a return or refund, please get in touch:

WickedWendy’s

Website: www.wicked-wendys.co.za

Email: hello@wicked-wendys.co.za

We aim to respond to all queries within 2 business days.

© 2026 WickedWendy’s. All Rights Reserved.