WICKEDWENDY’S

Privacy Policy

Effective Date: 13 March 2026

Website: www.wicked-wendys.co.za

1. Introduction

WickedWendy’s (“we”, “us”, or “our”) operates the online adult retail store at www.wicked-wendys.co.za. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our website immediately.

This website is strictly intended for adults aged 18 years and older. We do not knowingly collect personal information from individuals under the age of 18.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Delivery address (physical address)
• Phone number
• Payment information (processed securely via third-party payment providers)
• Account username and password
• Any messages or correspondence you send us

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on the site
• Referring website or source
• Device type and operating system
• Cookie data and session information

2.3 Age Verification Data

Because our website sells adult products and content, we collect age verification confirmations. We may retain a record that you have confirmed you are 18 years of age or older. We do not store your exact date of birth beyond what is necessary for this verification.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including packaging and delivery
• To manage your account and provide customer support
• To send order confirmations, shipping updates, and invoices
• To send marketing communications (only where you have opted in)
• To improve our website, products, and services
• To detect, prevent, and address fraud, security incidents, or technical issues
• To comply with legal obligations under South African law
• To enforce our Terms of Use and other policies

4. Discreet Packaging and Delivery

We understand the sensitive nature of our products. All orders are dispatched in plain, unmarked packaging with no indication of the contents or our brand name on the outside. Your privacy during delivery is our priority.

Your billing statement will reflect a discreet merchant name. If you have concerns about how charges appear on your statement, please contact us directly.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Third-party companies that assist us in operating our website, processing payments, or delivering orders (e.g., courier services, payment gateways). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: Where required by law, court order, or governmental authority in South Africa.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. You will be notified of any such change.
• Fraud Prevention: To protect our rights, property, or safety, or that of our customers and the public.

6. Payment Security

All payment transactions are processed through secure, third-party payment gateways. We do not store your full credit card or banking details on our servers. Our payment processors comply with the Payment Card Industry Data Security Standard (PCI DSS).

All data transmitted between your browser and our website is encrypted using industry-standard SSL (Secure Socket Layer) technology.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies for:

• Keeping you logged in to your account
• Remembering items in your shopping cart
• Storing your age verification confirmation
• Analysing website traffic and performance
• Personalising content and advertisements

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• For as long as your account remains active
• As required by South African tax, consumer protection, or other applicable laws
• As necessary to resolve disputes, enforce agreements, or comply with legal obligations

When your information is no longer required, we will securely delete or anonymise it.

9. Your Rights Under POPIA

As a South African resident, you have rights under the Protection of Personal Information Act, 4 of 2013 (POPIA). These include the right to:

• Be informed about how your personal information is processed
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal exceptions)
• Object to the processing of your personal information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within a reasonable time and in accordance with our obligations under POPIA.

Information Regulator Contact: inforeg@justice.gov.za | www.inforegulator.org.za

10. Marketing Communications

With your consent, we may send you promotional emails, special offers, and newsletters about our products and services. You may opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Logging into your account and updating your communication preferences
• Contacting us directly at the details in Section 12

Please note that even if you opt out of marketing emails, we will still send you transactional communications (such as order confirmations and shipping updates).

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

WickedWendy’s

Website: www.wicked-wendys.co.za

Email: hello@wicked-wendys.co.za

We are committed to resolving any complaints about your privacy. If you are not satisfied with our response, you have the right to escalate your complaint to the Information Regulator of South Africa.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

Your continued use of our website after any such changes constitutes your acceptance of the updated Privacy Policy.

© 2026 WickedWendy’s. All Rights Reserved.